Unfortunately, tickets cannot be refunded or exchanged unless a show has been canceled.
In the unlikely event that a show is canceled, all ticket holders will be notified.
We can issue credit notes for the theatre upon request.
In the event of Government implemented Covid-19 restrictions affecting the event from taking place or affecting the customers’ ability to attend the event due to travel restrictions or similar, and where it is not possible to reschedule the event/booking for a later date, a credit note to the value of the customers tickets will be issued upon request, or the customer can exchange their tickets for a different event at the TLT Concert Hall.
The TLT Concert Hall endeavors to remain in business amidst the Covid-19 pandemic, but this is only possible with the support of our loyal customers, thus encouraging ticket holders to accept credit notes or ticket exchanges where at all possible. However, in the case where the customer does not require tickets for another event at The TLT Concert Hall, a refund may be requested to the value of the tickets.